Project 2

Project Overview:

ServiceNow is a behemoth platform. They provide templates to create enterprise apps, mostly for detailing organizations. AppVizo was contracted to build a networking app. This app tracks and details people, events, equipment, and connections between everything. It provides a detailed picture of the organization, so if something goes wrong, a user can find the problem and fix it easily. It tracks the status of networking equipment, and the connections between different pieces of equipment.

As part of building this application on the ServiceNow platform, we put in dummy data, so that the client can see what it would look like if they were using the application. This dummy data included multiple sites, each of which consisted of buildings, which contain rooms (specifically server rooms), which contain racks, which contain networking equipment. Every server and router communicates with at least one piece of the network. Each is powered redundantly. All this is modeled in the ServiceNow app.

What I did:

A lot of what I did involved entering data. ServiceNow provides a couple of ways to enter data. One is to format an excel document to be precisely the way they will recognize it, and then upload it. This way, unfortunately, does not allow for any connections between different pieces of data. So instead, ServiceNow has an Xplore page, where you can write JavaScript (in ES5) that can access and update tables in their database. With this method, you can call up two different tables, and find specific items in each to reference in a third table.

For example, say you have a router and a server that are linked. You could search the router table, the server table, and then link them in the CMDB, which is a specific third table. In the linking, you can specify which port and IP address each uses. That way, if something goes wrong with the server, you can easily look up where it gets its data, and find fixes easier.

With Javascript, I have probably made over five thousand records/changes to records in AppVizo's ServiceNow developer instance. Some of these were creating records from scratch and generating random data. Some of these, the data was already generated, and I had to enter it in a way where every record connected to the correct thing.

tl;dr I wrote lots of JavaScript to update ServiceNow's database.

Skills demonstrated:

• • Detailed data entry
  • Understanding a complex network
  • ServiceNow server calls using GlideRecords
  • Referencing different types of elements using JavaScript
  • Code base: JavaScript ES5